Support
We answer like a desk, not a ticket queue.
Real people who know real estate and the product, in Arabic and English. Reach us where the work already happens, on WhatsApp, and we pick up fast.
All systems operational
Reach us
Three ways in.
Fastest
WhatsApp Business
+971 50 000 0000
Message the support desk directly. Best for anything urgent during a live deal.
Median first reply under 5 minOpen WhatsAppDetailed
Email
support@broq.ae
For account questions, billing, and anything you want a written trail for.
Replies within one business dayEmail the deskVoice
Call us
+971 2 000 0000
Speak to the team in Abu Dhabi during Gulf business hours.
Sun to Thu, 9:00 to 18:00 GSTCall nowWhat to expect
Response you can plan around.
< 5 min
Median first reply on WhatsApp during business hours.
24 / 7
Monitoring and on-call cover for priority incidents.
AR / EN
Support in Arabic and English, by people who speak both.
Answers
Questions we hear often.
Your data is hosted in the UAE region. Sensitive fields are scrubbed at our gateway before any AI processing, so identifiers like Emirates ID never leave the region or reach a model provider.
Emirates ID, passport numbers, and similar identifiers are classified as restricted. They are redacted at the gateway and are never sent to AI sub-processors. They stay inside your tenant.
From Settings, open Connectors and start the WhatsApp pairing flow. You scan a code from the phone that holds the number, and the inbox begins syncing within a minute.
Broq is built for UAE brokerages and supports RERA and DLD workflows. You stay the controller of your data and we act as your processor under UAE data protection law.
The AI drafts, summarises, and suggests. A person always reviews before anything is sent or acted on. We do not make solely automated decisions that carry legal effect for your clients.
No. We do not use your customer data to train foundation models. It is processed only to deliver the features you use.
Plans are billed per agency. UAE VAT is applied where required and shown on every invoice. You can change or cancel your plan from billing settings.
Yes. You can export your contacts, listings, and conversation history at any time, and on termination you keep a window to retrieve everything before deletion.
Most boutique agencies are live within a day. We migrate your contacts and listings and pair your channels with you on a short call.
Broq is a progressive web app. Core screens stay readable on a weak connection and sync once you are back online.
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